Frequently Asked Questions
Everything you need to know about your Neurogan Health order.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unworn and unwashed apparel. Items must be returned in their original packaging with all tags attached for a full refund or exchange.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our measurements for the most accurate fit.
Are your materials sustainably sourced?
Yes, Neurogan Health is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes to minimize our environmental footprint.
How should I care for my Neurogan Health garments?
To maintain the longevity of your clothing, we recommend machine washing cold with like colors and tumble drying on low. Specific care instructions are located on the inner label of each item.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.